These Terms of Service (“Terms”) govern your access to and use of our services such as website, mobile app, SMS, APIs, email notifications, applications, buttons, widgets and our other covered services that link to these Terms (collectively, the “Services”), and any information, text, links, graphics, photos, audio, videos, or other materials or arrangements of materials uploaded, downloaded or appearing on the Services (collectively referred to as “Content”). By using the Services you agree to be bound by these Terms.
“Account” shall mean the account created by the Customer on the Mobile Application for availing the Services provided by Rebolt.
“Application” shall mean the mobile application named “Rebolt” updated by Rebolt Technologies Private Limited from time to time.
“Customer/Consumer/You/EV Driver/User” means a person who has an Account on the Application.
“Service(s)” means the facilitation of EV Charging service by Rebolt through the Application.
“Site/Website” shall mean the Application and the website https://www.reboltnetwork.com operated by Rebolt or any other software that enables the use of the Application or such other URL as may be specifically provided by Rebolt.
“Registration Data” shall mean and may include the present, valid, true and accurate name, email ID, phone number and such other information as may be required by Rebolt from the Customer from time to time for registration on the Application.
“Wallet/E-Wallet” shall mean a pre-paid instrument, which can be used to make payments.
“Charging Session/Electric Vehicle (EV) Charging Session” shall mean duration between user starts and stops charging an electric vehicle.
“Convenience Fee” shall mean the fee payable by the Customer to Rebolt for the Service i.e., for availing the technology services offered by Rebolt, customer support and cashless payment options.The Convenience Fee shall be inclusive of all applicable taxes on the Convenience Fee, if any.
“Charging Fee” shall mean such amount in Indian Rupees, which is reflected on the Application, as the fare payable for the energy consumption during an EV Charging Session. The Fare shall be inclusive of all applicable taxes on the Fare, if any.
"Parking Fee" shall mean the fee payable by the Customer to Rebolt for the duration the vehicle is parked in the Charge Station during the Charging Session. The Parking Fee shall be inclusive of all applicable taxes on the Parking Fee, if any.
"Idling Fee" shall mean the fee payable by the Customer to Rebolt for the duration the vehicle is parked in the Charge Station after Charging Session has ended. The Idling Fee shall be inclusive of all applicable taxes on the Idling Fee, if any.
“Cancellation Fee” shall mean the Convenience Fee payable towards cancellation of an Electric Vehicle Charging Session time slot booking done by a Customer. The Cancellation Fee shall be inclusive of all applicable taxes on the Cancellation Fee, if any.
“Total Payable Amount” shall mean and include the Charging Fee, the Parking Fee, the Idling Fee and/or the Cancellation Fee and taxes as may be applicable from time to time.
“T&Cs” and “User Terms” shall mean these Customer terms and conditions.
“Charge Station” shall mean an instrument/machine to charge an electric vehicle.
“Host/Host Location” shall mean a location where one or more than one Charge Stations are installed.
You may use the Services only if you agree to form a binding contract with Rebolt and are not a person barred from receiving services under the laws of the applicable jurisdiction. In any case, you must be at least 18 years old to use the Services. If you are accepting these Terms and using the Services on behalf of a company, organization, government, or other legal entity, you represent and warrant that you are authorized to do so and have the authority to bind such entity to these Terms, in which case the words “you” and “your” as used in these Terms shall refer to such entity.
Your privacy is very important to Rebolt. When you register for an account, you confirm that you have read and accepted this Policy. Our Privacy Policy (https://www.reboltnetwork.com/privacy) describes how we handle the information you provide to us when you use our Services. You understand that through your use of the Services you consent to the collection and use (as set forth in the Privacy Policy) of this information, including the transfer of this information to India and/or other countries for storage, processing and use by Rebolt and its affiliates.
When you register for an account, you may be required to provide information that will allow us to verify your identity, including but not limited to: a valid India physical address, email, phone number, and a copy of your photo identification. You agree to provide true and accurate information to Rebolt when you create your Account. You also agree to update this information to keep it true and accurate at all times.
You may be required to provide additional information or documentation to allow Rebolt to verify your identity and/or your account information. Rebolt may also verify your information against third party databases or other sources and you authorize them to make such inquiries.
You are responsible for keeping your Account login information, password, and any PIN issued for 2FA secure. If you share your Account credentials with another person, you are responsible for all activities that person conducts using your Account, regardless of whether or not you authorized the activity. Rebolt will never ask you for your Account credentials.
Rewards can be earned on Rebolt via the mobile app. You may earn charging credits and coupons for referrals that sign up and for your charging sessions. Charging credits can be redeemed for your charging sessions and coupons could be redeemed at the Rebolt Host locations. If there are any disputes in relation to Rewards earned or redeemed, Rebolt will be the final arbiter in these matters. Rewards earned can be only redeemed on the Rebolt app or at the Rebolt Host location that issued the coupon.
All bookings shall be made only via the Rebolt Application. Rebolt may charge a Convenience fee for such bookings. A booking is confirmed only when a confirmation is received on the Rebolt Application. Bookings, once made, cannot be edited or rescheduled. However, they can be cancelled on the Rebolt Application, prior to the start time of the booking. Rebolt will not process any refunds for any such cancelled bookings. Rebolt may charge a Cancellation fee for cancellation of bookings.
A booking will be automatically cancelled if the Charging Session is not started by you within 30 minutes from the start time of the booking. You are responsible for the correctness of your booking details and for any consequences and damages arising due to incorrect booking details. Rebolt has the right to cancel any booking without prior notice or explanation.
You agree to adhere to all safety procedures while charging your EV. By charging your EV at our Charge Station, you accept that you understand and undertake the risks involved in charging an EV and that you are solely responsible for your safety during the Charging Session. You also agree that Rebolt is not liable to pay or compensate you for any damages that may arise to you or your EV during the Charging Session.
Payments for Charging Sessions are to be made only via the e-wallet of your app. At the end of your charging session, the total amount payable is automatically debited to your wallet. All applicable taxes, charging and other fees shall be borne and payable by you to Rebolt.
You shall be able to load money to your e-wallet via Netbanking, Credit/Debit Cards and third-party wallets via a third-party Payment Gateway service provider. The processing of payments, in connection with your use of the Wallet will be subject to the terms, conditions, and privacy policies of the Payment Gateway service provider that Rebolt engages for the purpose. Rebolt will not be responsible for any errors by the Payment Gateway service provider, in any manner. The balance amount of your wallet cannot be transferred back to your bank account.
By opening an Account and using the Services, you consent to receive all Communications from Rebolt electronically and you confirm that you can access, receive and retain such Communications. “Communications” means all communications, terms, disclosures, notices, and statements that we provide to you in connection with your Account and your use of the Services. Rebolt provides Communications to you by posting them on the Rebolt app or website or by emailing them to you at the email address associated with your Account.
Notices to you
A Communication will be considered to be received by you within 24 hours after the time we post it to our website or email it to you.
Hardware and software requirements
In order to access and retain Communications electronically, you need the following hardware and software:
a) A computer, laptop, smartphone, or other devices, that is Internet-enabled
b) A valid phone number associated with your Account
c) A web browser which includes 128-bit encryption, such as current versions of Chrome, Internet Explorer, Firefox, or Safari, with cookies enabled; and
d) Data storage to save Communications electronically or an installed printer to print them.
Keeping your contact information updated
You must keep your phone number and email address updated in order to receive Communications from Rebolt electronically. To update the phone number and email address associated with your Account, log into your Account via the mobile app and access the profile settings menu.
Withdrawing consent
You may withdraw your consent to receive Communications electronically by contacting us at support@reboltnetwork.com. If you withdraw your consent, Rebolt may prohibit you from using some or all of the Services and may need to close or suspend your Account.
How to contact us regarding electronic Communications. If you have any questions regarding our policy on electronic Communications, please email us at support@reboltnetwork.com.
You are responsible for your use of the Services and for any Content you provide, including compliance with applicable laws, rules, and regulations.
You should only provide Content that you are comfortable sharing with others on the Rebolt app.
Any use or reliance on any Content or materials posted via the Services or obtained by you through the Services is at your own risk. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the Services or endorse any opinions expressed via the Services. You understand that by using the Services, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabeled or are otherwise deceptive. All Content is the sole responsibility of the person who originated such Content. We may not monitor or control the Content posted via the Services and, we cannot take responsibility for such Content.
We reserve the right to remove Content that violates the User Agreement
Your Rights and Grant of Rights in the Content
You retain your rights to any Content you submit, post or display on or through the Services. What’s yours is yours — you own your Content.
By submitting, posting or displaying Content on or through the Services, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such Content in any and all media or distribution methods (now known or later developed). This license authorizes us to make your Content available to the rest of the world and to let others do the same. You agree that this license includes the right for Rebolt to provide, promote, and improve the Services and to make Content submitted to or through the Services available to other companies, organizations or individuals for the syndication, broadcast, distribution, promotion or publication of such Content on other media and services, subject to our terms and conditions for such Content use. Such additional uses by Rebolt, or other companies, organizations or individuals, may be made with no compensation paid to you with respect to the Content that you submit, post, transmit or otherwise make available through the Services. Rebolt has an evolving set of rules for how partners can interact with your Content on the Services. These rules exist to enable an open ecosystem with your rights in mind. You understand that we may modify or adapt your Content as it is distributed, syndicated, published, or broadcast by us and our partners and/or make changes to your Content in order to adapt the Content to different media.
You represent and warrant that you have, or have obtained, all rights, licenses, consents, permissions, power and/or authority necessary to grant the rights granted herein for any Content that you submit, post or display on or through the Services. You agree that such Content will not contain material subject to copyright or other proprietary rights unless you have the necessary permission or are otherwise legally entitled to post the material and to grant Rebolt the license described above.
Please review the Rules and Policies, which are part of the User Agreement and outline what is prohibited on the Services. You may use the Services only in compliance with these Terms and all applicable laws, rules, and regulations.
Our Services evolve constantly. As such, the Services may change from time to time, at our discretion. We may stop (permanently or temporarily) providing the Services or any features within the Services to you or to users generally. We also retain the right to create limits on use and storage at our sole discretion at any time. We may also remove or refuse to distribute any Content on the Services, suspend or terminate users, and reclaim usernames without liability to you.
In consideration of Rebolt granting you access to and use of the Services, you agree that Rebolt and its third-party providers and partners may place offers on Rebolt, 'the Services' or in connection with the display of Content or information from the Services whether submitted by you or others. You also agree not to misuse our Services, for example, by interfering with them or accessing them using a method other than the interface and the instructions that we provide. You may not do any of the following while accessing or using the Services: (i) access, tamper with or use non-public areas of the Services, Rebolt's computer systems, or the technical delivery systems of Rebolt's providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by Rebolt (and only pursuant to the applicable terms and conditions), unless you have been specifically allowed to do so in a separate agreement with Rebolt (NOTE: crawling the Services is not permissible and scraping the Services without the prior consent of Rebolt is expressly prohibited); (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Services, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Services. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the Terms, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of Rebolt, its users and the public. Rebolt does not disclose personally-identifying information to third parties except in accordance with our Privacy Policy.
If you want to reproduce, modify, create derivative works, distribute, sell, transfer, publicly display, publicly perform, transmit, or otherwise use the Services or Content on the Services, you must use the interfaces and instructions we provide, except as permitted through the Rebolt Services.
Your Account
You may need to create an account to use some of our Services. You are responsible for safeguarding your account, so use a strong password and limit its use to this account. We cannot and will not be liable for any loss or damage arising from your failure to comply with the above.
You can control most communications from the Services. We may need to provide you with certain communications, such as service announcements and administrative messages. These communications are considered part of the Services and your account, and you may not be able to opt-out from receiving them. If you added your phone number to your account and you later change or deactivate that phone number, you must update your account information to help prevent us from communicating with anyone who acquires your old number.
Your License to Use the Services
Rebolt give you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software provided to you as part of the Services. This license has the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by Rebolt, in the manner permitted by these Terms.
The Services are protected by copyright, trademark, and other laws of both the Republic of India and foreign countries. Nothing in the Terms gives you a right to use the Rebolt name or any of the trademarks, logos, domain names, and other distinctive brand features. All right, title and interest in and to the Services (excluding Content provided by users) are and will remain the exclusive property of Rebolt and its licensors. Any feedback, comments, or suggestions you may provide regarding Rebolt, or the Services is entirely voluntary and we will be free to use such feedback, comments or suggestions as we see fit and without any obligation to you.
Ending These Terms
You may end your legal agreement with Rebolt at any time by deactivating your accounts and discontinuing your use of the Services. To deactivate your account, please email us at support@reboltnetwork.com
We may suspend or terminate your account or cease providing you with all or part of the Services at any time for any or no reason, including, but not limited to, if we reasonably believe: (i) you have violated these Terms or the Rules and Policies (ii) you create risk or possible legal exposure for us; (iii) your account should be removed due to prolonged inactivity; or (iv) our provision of the Services to you is no longer commercially viable. We will make reasonable efforts to notify you by the email address associated with your account or the next time you attempt to access your account, depending on the circumstances. In all such cases, the Terms shall terminate, including, without limitation, your license to use the Services.
User Conduct
Restricted activities
You agree that in connection with your use of the Services and your interactions with Rebolt you will not:
a) Breach these Terms or any other applicable terms or policies that you have accepted;
b) Provide false or inaccurate information to us, including identity information;
c) Engage or attempt to engage in illegal or fraudulent activities;
d) Engage in transactions involving illegal goods, including but not limited to counterfeit goods, stolen goods.
e) Engage in transactions involving illegal services, including but not limited to counterfeit services, and money laundering;
f) Engage in an activity that indicates, at the discretion of our Financial Institution Partners, that there may be a high level of risk associated with you, your Account, or any of your Account activity.
The Services are Available "AS-IS"
Your access to and use of the Services or any Content are at your own risk. You understand and agree that the Services are provided to you on an “AS IS” and “AS AVAILABLE” basis. Rebolt refers to Rebolt Technologies Private Limited, its parents, affiliates, related companies, officers, directors, employees, agents, representatives, partners, and licensors. Without limiting the foregoing, to the maximum extent permitted under applicable law.
THE ENTITIES DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
The Entities make no warranty or representation and disclaim all responsibility and liability for: (i) the completeness, accuracy, availability, timeliness, security or reliability of the Services or any Content; (ii) any harm to your computer system, loss of data, or other harm that results from your access to or use of the Services or any Content; (iii) the deletion of, or the failure to store or to transmit, any Content and other communications maintained by the Services; and (iv) whether the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. No advice or information, whether oral or written, obtained from the Entities or through the Services, will create any warranty or representation not expressly made herein.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE ENTITIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (i) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD-PARTIES; (iii) ANY CONTENT OBTAINED FROM THE SERVICES; OR (iv) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE ENTITIES EXCEED THE GREATER OF TEN THOUSAND INDIAN RUPEES OR THE AMOUNT YOU PAID IF ANY, IN THE PAST SIX MONTHS FOR THE SERVICES GIVING RISE TO THE CLAIM. THE LIMITATIONS OF THIS SUBSECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, AND WHETHER OR NOT THE ENTITIES HAVE BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
You agree to defend, indemnify and hold harmless Rebolt Technologies Private Limited, our Financial Institution Partners, and our and its respective officers, directors, agents, employees, and suppliers from any third party claims, actions, proceedings, and suits and related liabilities, damages, settlements, penalties, fines, costs or expenses (including reasonable attorneys’ fees and other litigation expenses) arising from: (a) your violation of these Terms or any other applicable terms or policies of Rebolt or our Financial Institution Partner; (b) your use of the Services; or (c) your negligence or willful misconduct; and/or (d) your actual or alleged violation of any third party rights, or any applicable laws, regulations or rules.
We may revise these Terms from time to time. The changes will not be retroactive, and the most current version of the Terms, which will always be at https://www.reboltnetwork.com/terms, will govern our relationship with you.
We will try to notify you of material revisions, for example via a service notification or an email to the email associated with your account. By continuing to access or use the Services after those revisions become effective, you agree to be bound by the revised Terms. The laws of the State of Karnataka, excluding its choice of law provisions, will govern these Terms and any dispute that arises between you and Rebolt. All disputes related to these Terms or the Services will be brought solely in the national or state courts located in Bangalore, Karnataka, India, and you consent to personal jurisdiction and waive any objection as to inconvenient forum.
If you are a central, state, or local government entity in the Republic of India using the Services in your official capacity and legally unable to accept the controlling law, jurisdiction or venue clauses above, then those clauses do not apply to you. For such government entities, these Terms and any action related thereto will be governed by the laws of the Republic of India (without reference to conflict of laws) and, in the absence of federal law and to the extent permitted under federal law, the laws of the State of Karnataka (excluding choice of law).
In the event that any provision of these Terms is held to be invalid or unenforceable, then that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect.
Rebolt's failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
These Terms are an agreement between you and Rebolt and Rebolt Technologies Private Limited.
You and Rebolt (the “Parties”) agree that upon the election of either of the Parties, any past, present, or future dispute relating in any way to your Account, or any other past, present, or future relationship or transaction between the Parties, will be resolved by binding arbitration as discussed below, and not through litigation in any court.
Such disputes are called “Claims” for purposes of this agreement. This binding agreement to arbitrate applies regardless of whether the dispute is between you and us jointly or separately. The arbitration shall be conducted by a single neutral arbitrator and in accordance with the then-applicable Rules of Arbitration of the Republic of India.
Unless the Parties agree otherwise, or unless the arbitration administrator’s rules or law require otherwise, the arbitration shall be held in Bangalore, Karnataka.
The arbitrator will decide the Claim in accordance with all applicable law, including recognized principles of equity and statutes of limitations, and will honor all privileges recognized by law. The arbitrator will have the authority to award to a Party any damages or relief provided for under applicable law. The arbitrator’s decision shall be final and legally binding, and may be enforced by any court having jurisdiction.
No class actions or similar process, and no joinder or consolidation of any Claim with a Claim of any other person or entity, shall be allowable in arbitration, without the written consent of both Parties. The arbitrator shall have no authority to entertain any Claim on behalf of a class, group, person, or entity who is not a named party to the arbitration, nor shall any arbitrator have authority to make any award for the benefit of, or against, any class, group, person, or entity who is not a named party to the arbitration. In the event that there is a dispute about whether limiting arbitration to non-class proceedings, or to the named parties, is enforceable under applicable law, then that question shall be resolved by a court rather than by an arbitrator; and to the extent it is determined that resolution of a Claim must proceed on a class basis, it shall so proceed in a court of competent jurisdiction rather than in arbitration. If you elect to proceed with respect any Claim by an individual action in a small claims court, or its equivalent, instead of arbitration, we will not object, however, any such action shall be taken in small claims court in Bangalore, Karnataka.
If the arbitrator or arbitration administrator would impose filing fees or other administrative costs on you, we will reimburse you, upon request, to the extent such fees or costs would exceed those that you would otherwise have to pay if you were proceeding instead in a court. We will also pay additional fees or costs if required to do so by the arbitration administrator’s rules or applicable law. Apart from the foregoing, each Party will be responsible for any other fees or costs, such as attorney fees that the Party may incur. If you consider that you are unable to afford any fees or costs that would be yours to pay, you may request that we pay or reimburse them, and we will consider your request in good faith.Arbitration with respect to a Claim is binding and neither Party will have the right to litigate that Claim through a court. In arbitration the Parties will not have the same rights that apply in court, such as the right to a trial by judge or jury and the right to participate or be represented in proceedings brought by others such as class actions or similar proceedings. In addition, the right to discovery and the right to appeal may also be limited or eliminated in arbitration. All of these judicial rights are waived with respect to Claims that the Parties elect to arbitrate.
You may not transfer or assign any rights or obligations you have under these Terms. Rebolt Technologies Private Limited reserves the right to transfer or assign any rights or obligations under these Terms at any time.
These terms, along with any applicable terms and policies of Rebolt Technologies Private Limited and or our Financial Institution Partners that you have agreed to, set forth the entire understanding between you, Rebolt Technologies Private Limited, and our Financial Institution Partners with respect to the Services.
Any failure of Rebolt Technologies Private Limited to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Any provision of these Terms held to be invalid or unenforceable under applicable law shall be struck, and the remaining provisions will continue in full force and effect.
Questions. If you have a question or complaint or would otherwise like to contact us regarding this platform, please send an e-mail to info@reboltnetwork.com. You may also contact us by writing to Rebolt Technologies Private Limited, WeWork Manyata, NXT Tower-1 Embassy Manyata Business Park, Nagavara, Bengaluru, Karnataka 560045, India.
Please note that e-mail communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with us.